I work at the intersection of operations, analytics, and process improvement—identifying what’s not working, fixing it, and building systems that last.

I’ve led cross-functional teams, improved performance across complex functions, and helped organizations operate more efficiently, especially where processes are unclear, manual, or underperforming.

Featured Results

• Drove 48% revenue growth by designing and automating a full client lead lifecycle using AI-driven workflows and automation

• Eliminated 160 hours of manual work per week (≈4 FTEs) by automating high-volume payment workflows, improving processing speed, accuracy, and team capacity

• Recovered $6M annually by automating and standardizing chargeback dispute workflows, enabling agents to submit high-quality cases and increasing win rates